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Network and Application Performance Management in the Cloud and 5G Era
For CSPs, the ability to acquire and retain customers, and to make a profit, is increasingly driven by a positive customer experience -- from ordering a service and managing service quality, through to billing and customer care. As 5G services emerge, proactively managing QoE becomes a key requirement to ensure customer loyalty, sustain or grow revenue and reduce churn. While there are many facets to performance management, the purpose of this guide is to share an overview of the discipline, and offer insight into Accedian’s approach to continuous, precise performance monitoring for complex cloud networks and services.

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