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A recent report from Worldwide Business Research and Salesforce highlights how the communications industry can combine digital with a human touch to drive customer engagement, empower field service teams to generate leads and be more customer-centric.
After years of strong growth, the telecom industry is showing signs of declining revenue. But telcos can now grow revenue, and add value to their business, in new ways. In this report, you’ll read about technical and organizational challenges facing telcos, strategies for evolving goals and operating models, and growing revenue in the current environment.